Monthly call for advocates from Partner Programs only. You must log in to Coalition Manager to register.

Handling the Hotline: The Ins and Outs of Effective, Safe, and Grounded Advocacy

This call is a space to share what feels challenging on the hotline, what scripts or strategies work for you, and what support you need to feel steady and effective.  We will talk about how to stay grounded during unpredictable calls, how to set and hold boundaries, and how to confidently navigate harmful callers.

Discussion Questions

• What parts of hotline work feel most challenging?
• What helps you stay grounded when a call becomes emotional, confusing, or intense?
• How do you currently handle harmful callers, and what feels hardest about these moments?
• What scripts or phrases feel supportive when setting boundaries or ending a call?
• What additional training or tools would help you feel more confident on the hotline?

ASL interpretation will be available if needed, and auto-captioning will be provided. Please let us know how we can make this call accessible to you when you register